FAQ

Frequently Asked Questions

Contact us

BOOKING

How can I book my adventure?

We do not take trip payments online due to trip specific information that needs to be shared by a person. Please contact us by telephone, email or complete our contact form. We would love to guide you towards the best paddling experience for you, answer your questions and complete your reservation.

Prior to booking, it is important that you read the adventure description, our Cancellation & Reservation Policies and our Acknowledgment of Risk and Release of Liability form. If you have any comments or questions do not hesitate to contact our office.

To confirm your reservation we need a 25% deposit of the trip price through our PayPal account. Your pending balance must be paid by the due date shown on your invoice. Once we receive your deposit, we will get back to you with the confirmation and details of your adventure.

We will send you a Trip Application Form with specific information we need from you. Please fill out one application for each participant in your group and send them back to Y.O. office by email.

What are your cancellation policies? Is my deposit refundable?

Most of YO investments are incurred during the adventure preparation. Cancellation and refund policies reflect the impossibility of recovering these investments for short-notice cancellations, no-shows, emergency cancellations, or withdrawals from ongoing adventures.  Last minute cancellations cannot be re-filled.

Any cancellation must be notified in writing by the person who made the booking.

For all one-day activities, if you cancel or leave for any reason:

  • No refunds will be given on cancellations made after 48 hours before the tour.

For multi-day expeditions and courses, if you cancel or leave for any reason:

  • Between 45 and 60 days from the expedition/course starting date, YO will retain 25 percent of the expedition cooperation fee.
  • Between 15 and 44 days from the expedition/course starting date, YO will retain 50 percent of the expedition cooperation fee.
  • Less than 14 days prior to the expedition starting date and once the expedition has begun, there will be no refunds.
  • If you choose to leave the trip early, there is a 100 percent tuition penalty.

Although we rarely need to do so, Yucatan Outdoors reserves the right to cancel any one-day activities, multi-day expeditions and courses, at any time, for any reason.  In this scenario a full refund will be done.

* For more information please take a look to our Reservation and Cancellation Policies form.

Can we pay the full amount through PayPal?

Although, we prefer only the deposits through PayPal it is also possible to cover the full amount considering a 4.5% extra fee. Full payments through PayPal must be done before your adventure.

Can I pay with a credit card the day of the adventure?

Because most of our adventures take place in remote areas where no internet access is available, it is not possible to pay with credit card the same day as the adventure. We prefer the pending balance to be cover in cash in Mexican pesos preferably.

We have credit card availability at our shop in Tulum town, in case needed the pending balance must be covered before your adventure day considering a 4.5% extra fee.

There are also ATMs available, if you would need one.

Mexican Pesos exchange rate determined on the day of the tour- as that of the local bank.

What if the weather is bad? Can I change my day?

We do our tours, even with some rain. If there is lightning, we do not go in the water until the storm has passed.

Keep in mind that Caribbean weather is almost unpredictable. We suggest to give it a try and if we see the forecast to be unfavorable, you have the option to change your day if you prefer (according to availability).

Yucatan Outdoors Reservation Requirements, Cancellation Policies and Additional Info. Form - PDF

Download here.

Yucatan Outdoors Acknowledgment of Risk and Release of Liability Form - PDF

Download here.

YOUR ADVENTURE

What should I wear?

Thin wicking layers, comfortable shoes; rain, sun & wind protection (find details in every adventure description).

Help us preserve the environment by using only biodegradable eco-friendly sunscreen and mosquito repellent.

Where do I find biodegradable sunscreen?

Ingredients that are allowed are titanium dioxide and/or zinc oxide. You may find them online. We have this available at our office in case needed.

Is there a minimum group size?

Most of the tours take place even with only one explorer.

What should I bring with me for day trips?

Make sure you bring your bottle of water, sunglasses, hat, light comfy clothes (long sleeve shirt to cover from the sun), swimsuit, towel, comfortable shoes, extra set of clothes for the end of the day, biodegradable eco friendly sunscreen and mosquito repellent (find details in every adventure description).

How do I get to the meeting point?

Round trip transportation from Tulum town and Tulum hotel zone is included. If you are located outside Tulum please contact our office staff for more information about extra fee according to your location.

When does the tours run?

We schedule the tours based on needs and availability. Let us know the best day for you to go on adventure.

CAMPING

At the Sian Ka’an Biosphere Reserve

Is there a place to park?

There is a safe parking lot inside our base camp

EMPLOYMENT

How can I found about job opening with Yucatan Outdoors?

To browse through our current job opportunities, check out our Work with us section.